Legal
Booking & Cancellation Policy
Please read our policies carefully before booking. We keep things fair and transparent.
Booking Policy
We are a tour and travel agency operating across India, providing hotel bookings and tour packages.
Customers are required to pay 25–30% of the total amount as advance payment to confirm the booking.
The remaining balance must be paid upon arrival in the city or before the trip begins.
All bookings are subject to availability and confirmation from our team.
We accept payment via UPI, debit/credit cards, net banking, and wallets.
Cancellation Policy
| Time Frame (Before Travel) | Cancellation Charge |
|---|---|
| 0 to 10 Days | Non-Refundable |
| 11 to 15 Days | 30% Deduction |
| 16 Days or More | Fully Refundable |
Cancellations within 10 days of travel are non-refundable.
Cancellations 11–15 days before travel will incur a 30% charge.
Cancellations 16+ days before travel are fully refundable.
Refunds, if applicable, will be processed within 7 working days to the original payment method.
Date Change Policy
@foreach([ 'Date change requests must be made at least 10 days before the travel date.', 'Requests within 10 days of travel may not be accommodated and will be treated as cancellation.', 'All date change requests are subject to availability and may have additional charges.', 'Contact us on WhatsApp immediately if you need to change dates — we'll do our best to help.', ] as $item) Refunds, if applicable, will be processed within 7 working days to the original payment method.
@endforeach
Special Requests
Special requests (room type, dietary needs, accessibility) should be communicated at booking time.
Requests are subject to availability and may incur additional charges.
We will do our best to fulfill all requests but cannot guarantee them.
Privacy Policy
We collect only the information necessary to process your booking (name, phone, email).
Your data is never sold to third parties. We use it solely to provide our travel services.
Payment processing is handled by Razorpay — a PCI-DSS compliant payment gateway.
You can request deletion of your data by contacting us at help@yuoom.in.