Refund policy

Cancellation & Refund Policy

This policy applies to all trips, tours and packages booked on this website. Please read it before booking.

1. Cancellation by the traveler

Cancellations must be requested in writing by email or WhatsApp with your order number. The cancellation date is the date we receive your request. Charges are calculated on the total trip cost, per traveler:

When you cancel (before departure)	Refund
30 days or more	70% of the trip cost
15 – 29 days	50% of the trip cost
7 – 14 days	No refund
Train / Flight / Cab	As per the transport provider’s policy

Payment-gateway charges and any non-refundable train, flight or bus tickets booked on your behalf are deducted from the refund.

2. Date change / transfer

You may move your booking to another batch of the same trip once, free of charge, if requested at least 15 days before departure (subject to seat availability; any fare difference applies). You may transfer your seat to another person up to 7 days before departure by sharing their ID details.

3. Cancellation or changes by Yuoom

If we cancel a batch (for example, minimum group size not met), you can choose a full refund or a free move to another batch. If a trip is changed or cut short due to weather, natural events, strikes, government orders or other circumstances beyond our control, we will offer the best possible alternative; refunds in such cases are limited to unused services that we are able to recover from our suppliers.

4. Unused services

No refund is given for any part of a trip that is not used after departure (missed activities, meals, early exit, etc.).

5. Refund timelines

Approved refunds are processed within 7–10 working days to the original payment method. Your bank may take a few additional days to credit it.

6. Contact

Yuoom Travel Hub LLP (“Yuoom.in”, “we”, “us”)
Address: 30/1 Mahaveer Bagh Colony, Ujjain, Madhya Pradesh
Phone / WhatsApp: 7770806671 / 7770806647
Email: info@yuoom.in